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Payment & Shipping

At ThailandSpareParts.com we ensure that our customers get the best out of their time and money, therefore we provide our customers with easy steps of export procedures in which we explain them step by step, please see below. If you have any queries please dont hesitate to contact us.

Step1: Selection of part numbers

You can select your part numbers from our stock list and click "Chat with us" button, a window will open asking you for inquiry, please fill the form and click send.. Our sales staff will get back to you within few minutes, with all necessary information like promotions, sale price and shipping cost... Go through it and advise us if you are satisfied with the unit or further information if required.

In case you can’t find your desired unit, send us an inquiry by clicking on the "Chat with us" bottom right side of page or go to contact us page and fill in the enquiry form, otherwise you can click on call back banner on the home page to enable our staff to call you at your convenient time. You can also send us an email on the emails listed on websites, SMS/Text on the number +66-8-2491-6830, or try using Skype and Yahoo to directly chat with our sales team.

Step2: Invoices for the buyer

Upon getting details of desired unit and if it suites your requirement please advise us of your decision, discuss the delivery and payment modes and email us with buyer or/and consignee details, our staff will prepare a Proforma Invoice and will send it via email or fax within the same working day. Invoice would be including the FOB, CIF or CNF charges as per advised with our corporate account details for payment and proceeding purposes, detailed export procedures will also be emailed to make sure you stay on the same page while we process your order

Step3: Payments

We require full payment before shipment of items, if you are looking at bigger quantity, we can also arrange 50 percent in advance or on invoice and balance in 7 days of BL sight via email or fax. Upon receiving the invoice, please make payment as per arranged or discussed with sales staff full or 50 percent. Once payment is done, please email or fax us the payment proof so we can confirm the sale. In case the purchased items are not paid in full within the time mentioned on invoice otherwise by default 3 working days, we will not reserve the item anymore. It is also recommend that once payment is made, to email or fax us the payment proof so we can confirm the sale and place items on hold for you till the payment shows up.


Step4: Transport

Once full payment is received, our staff will email you with sales/commercial invoice and proof from our bankers confirming the receipt of the funds. Incase of 50 percent payment, our office will email you amended Proforma invoice. Items will then be prepared for export and shipment to desired port. Booking confirmation of shipment stating departure and arrival dates will be emailed or faxed as preferred by the customer.

For your kind information, all our items are packed or loaded securely in containers or RORO vessels at centralized and government allocated Export Processing Zones (EPZ), our EPZ staff provides packing , loading and also stuffing services. Containers that are ready to be shipped out will be unloaded at our EPZ; items that you have purchased will be stuffed and shipped out at the earliest vessel available ( or the date advised). Shipment is only processed upon receiving of full payment or as discussed and approved by sales team.


Step5: Documentation

After two to three working days of vessel departure from port of Thailand, we will get all the necessary documentation couriered to you for free of charge. Incase of 50 percent payment pending, copy of Bill of Lading will be emailed or faxed (as arranged) and balance payment will be demanded, which is to be made in 7 days of BL copy emailed. Please make the balance payment, upon receiving the payment sales/commercial invoice will be issued and documents will be couriered via reputable international courier companies. Tracking number would be provided immediately after the courier is sent to securely trace the parcel.

We understand that every country has different legislations for the documentations required. We assure that our experience allows us to provide you with all necessary documents in a proper and timely manner. Please advise us if any additional documents required, our admin team can assure you of utmost efficiency in getting all legal documents prepared in timely manner.

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